FAQs

How do I order?

Simply follow the on-screen prompts and instructions. Your Basket will automatically be emailed to you once you Submit Order.

What is the minimum quantity I can order?

Each product will advise the minimum quantity you can order.

Can I order different quantities to those shown?

If you are wishing to place an order for more than the quantity shown on the store, please contact our Customer Services Team at nolimitcity@fluidbranding.com.

I would like my own design printed on the items I order, can I do this?

The designs are pre-approved and orders via this site are for those designs only. 

I am looking for a new product that is not shown in this collection, where do I get them from?

The products shown in the store are what we currently offer. 

I would like to know how my order is progressing, how do I find out?

Once your order has been dispatched, you will receive a despatch email which will obtain the tracking details for you to track your order through until delivery. 

How do I obtain log-in and password information?

Please click here to register. Please note that we only deliver to the countries within the EU, to Canada, and to Japan. If you register with an address outside of these countries your account will be de-activated. 

Are there any countries you cannot deliver to?

Our current delivery offering is limited to the countries within the EU, to Canada and to Japan. Unfortunately, we can not deliver to any other country than listed.